Privacy Policy

Shenzhen Increase Technology Co., Ltd. (hereinafter referred to as "Increase" or "we/us") and its affiliates are the operators of the Increase official website (hereinafter referred to as "this Website").

We attach great importance to the protection of users' (hereinafter referred to as "you") personal information. Accordingly, we have formulated this Privacy Policy (hereinafter referred to as "this Policy") in accordance with relevant laws and regulations. This Policy aims to explain how we collect, use, and protect your personal information during the operation of this Website.

Please read and understand this Policy carefully before using this Website. If you do not agree with part or all of the content of this Policy, or if you have any questions, we suggest that you suspend further operations and contact us (contact details can be found at the end of this document). Your actual use of this Website will be deemed as having read and agreed to the terms of this Policy.

Provisions in this Policy that have or may have a significant impact on your rights and interests, sensitive personal information we may collect, and provisions that exempt or limit our liability have been highlighted in BOLD/UNDERLINED text to draw your attention to the core content. Please read these carefully.

Please note that the Increase official website serves as a window for corporate information and product services, as well as an important channel for business consultation and communication. Given the nature of the content and functions of this Website, we do not provide services to minors. If you are a minor, especially a child under the age of 14, please do not register as a user or use our products and services without the consent and guidance of your guardian.

This Policy will help you understand the following:

1. Definitions
2. How We Collect and Use Personal Information
3. How We Use Cookies and Similar Technologies
4. How We Share, Transfer, and Publicly Disclose Your Personal Information
5. How We Protect Your Personal Information
6. How You Can Exercise Your Rights Regarding Personal Information
7. Third-Party Service Providers and Their Services
8. Storage of Personal Information
9. Protection of Minors
10. How This Policy is Updated
11. How to Contact Us

"Affiliates" refers to companies related to Increase due to common ownership or control. Control refers to the ability to directly or indirectly influence the management/operation of the controlled entity through ownership, voting shares, contracts, actual operational ties, or other legally recognized means.

"Third Party" refers to any company, natural person, or other organization other than us, you (the user), and our Affiliates.

"Personal Information" refers to various information recorded electronically or otherwise that can identify a specific natural person's identity or reflect their activities, either alone or in combination with other information, excluding anonymized information.

"Personal Information Processor" refers to an organization or individual that independently determines the purpose and method of processing in personal information processing activities.

"Sensitive Personal Information" refers to personal information that, if leaked or illegally used, may easily lead to the infringement of the dignity of a natural person or harm to personal or property safety, including biometrics, religious beliefs, specific identities, medical health, financial accounts, tracking and location, and the personal information of minors under the age of 14.

"De-identification" refers to the process of technical processing of personal information so that it cannot identify or be linked to a specific personal information subject without the use of additional information.

"Anonymization" refers to the processing of personal information so that it cannot identify a specific individual and cannot be recovered.

Please be advised that we do not collect your personal information when you browse various information on this Website (such as reviewing product and solution materials). However, to implement the basic business functions of this Website (such as message consultation), you must authorize us to collect and use necessary personal information. If you refuse to allow us to collect and use such necessary personal information, it will affect the integrity of the basic service functions we provide to you. Following the principles of legality, justification, and necessity, we will only collect information necessary to achieve product/service functions for clear and reasonable processing purposes. If we intend to use your personal information for other purposes not specified in this Policy, we will seek your consent again.

When collecting your personal information, we will do so in the three ways set out in this Policy. These include: information you actively provide to us while using this Website; information we collect through automated means generated during your use of this Website; and information we obtain indirectly through lawful sharing, transfer, or collection of public information. For the sake of conciseness and clarity, these collection methods will not be repeated individually for each service and function within this Policy.

When you use our products and/or services, the personal information we need to collect and use includes the following two types:

Necessary information that you must authorize us to collect and use to provide the basic functions of our products and/or services. Our business functions depend on this part of the information to operate. If you refuse to provide the corresponding personal information, you may not be able to enjoy the basic business functions of the Increase official website;

Optional information for the extended functions of our products and/or services, for which you may choose whether to authorize our collection and use. If you refuse to provide this, you will not be able to normally use the relevant extended business functions or achieve the intended effects of those services, but it will not affect your use of basic business functions.

Your agreement to this Privacy Policy only represents your consent to the collection of personal information necessary for basic functions. It does not mean you have agreed to the collection of non-essential personal information. Non-essential personal information will be subject to separate requests for your consent based on the specific authorization during your use.

We will collect and use the following personal information related to you based on the following purposes, methods, and scope. If the purpose, method, or type of personal information being processed changes, we will obtain your consent again:

(I) Basic Business Functions

The basic business functions we provide are as follows:

Inquiry & Message: You may use the inquiry function to consult us regarding various types of questions about our products, solutions, etc. To this end, we need to collect and use information related to providing this service, including: your name (or surname/title), contact information (phone number or email), your province/city, type of demand, and the specific content of your demand description. All the above information is essential for us to provide the inquiry service. If you refuse to provide such information, we may be unable to provide you with message-based consultation services. To facilitate matching you with the appropriate service personnel, you may also choose to provide your company name. This item is optional, and failure to provide it will not affect your use of the basic inquiry function. For more information regarding the collection and use of information for this function, please refer to the Privacy Protection Statement on the inquiry page of this Website.

(II) Extended Business Functions

Currently, the Increase official website does not offer extended business functions. Should we introduce such functions in the future, we will inform you of the relevant personal information processing rules via page prompts (such as pop-up windows, explanatory text, etc.) and obtain your consent.

(III) Personal Information Collected and Used Without Consent According to Law

You acknowledge and agree that, in accordance with relevant laws and regulations, we may collect and use your personal information without your authorization or consent in the following circumstances:

1. Necessary for the conclusion or performance of a contract to which you are a party, or necessary for human resource management implemented in accordance with legally formulated labor rules and regulations and legally signed collective contracts;
2. Necessary for the fulfillment of statutory duties or obligations;
3. Necessary to respond to sudden public health emergencies, or necessary to protect the life, health, and property safety of natural persons in emergencies;
4. Processing personal information within a reasonable scope for purposes such as news reporting and public opinion supervision for the public interest;
5. Processing personal information that you have disclosed yourself or other personal information that has already been legally and publicly disclosed within a reasonable scope in accordance with relevant laws, unless it has a major impact on your individual rights or you explicitly refuse;
6. Other circumstances stipulated by laws and administrative regulations.

Before or during the collection of personal information, we may also provide additional information about our personal information practices through product descriptions, supplementary privacy statements, or notices. Some of our websites or functions may have independent privacy statements specifically explaining how those sites or functions handle personal information. In the event of a conflict between a notice provided at the time of collection or a specific website/function's privacy statement and this Policy, the specific notice or supplementary privacy statement shall prevail.

(I) What are Cookies

Cookies are text files usually generated and stored in your browser or device when you visit certain websites. Cookies serve various functions, such as recording visitor information, enhancing your website experience, remembering visitor preferences, and analyzing visitor behavior to optimize website content and provide more targeted services.

(II) Cookies We Use

We use anonymized cookies from Baidu Analytics (Baidu Tongji) to statistically analyze user behavior (such as traffic volume, browser types, popular pages, and source channels). These are used to optimize website content presentation, improve product functionality, troubleshoot issues, and enhance the overall user experience. All data is processed anonymously and does not involve individual identification.

(III) Management or Removal of Cookies

You can manage or remove cookies based on your preferences. Most browsers provide users with the function to clear browser cache data; you can set your browser to block cookies or clear existing cookie records. However, please note that blocking cookies may result in some websites being partially or fully inaccessible, which could affect your browsing experience.

For more information regarding cookies on this Website, please refer to our Cookies Policy.

(I) Sharing

We will not share your personal information with any third-party companies, organizations, or individuals, except in the following circumstances:

1. Sharing with Explicit Consent: After obtaining your explicit consent, we will share your personal information with other parties.

2. Statutory Sharing: We may share your personal information externally in accordance with laws and regulations, or as required by the mandatory requirements of government authorities.

3. Sharing with Affiliates: Your personal information may be shared with Increase's Affiliates. We will only share necessary personal information and are bound by the purposes declared in this Policy. If an Affiliate intends to change the purpose or method of processing personal information, they will seek your authorization and consent again.

4. Sharing with Authorized Partners: Within the scope permitted by laws and regulations, and solely to achieve the purposes declared in this Policy, certain services of ours will be provided by authorized partners. We may share certain personal information of yours with partners to provide better customer service and user experience. We will only share your personal information for lawful, legitimate, necessary, specific, and clear purposes, and only the information necessary to provide the services. Our partners have no right to use the shared personal information for any other purpose.

Currently, our authorized partners include technical service providers and other partners. We send information to technical service providers and other partners within the territory of China who support our business, including providing technical infrastructure services, analyzing the usage of our services, measuring the effectiveness of services, providing customer service, facilitating payments, or conducting academic research and surveys. We conduct strict security testing on the Application Programming Interfaces (APIs) and Software Development Kits (SDKs) through which authorized partners obtain information, and we agree upon strict data protection measures with them, requiring them to handle personal information in accordance with our entrusted purposes, service descriptions, this Policy, and any other relevant confidentiality and security measures.

When we provide products/services to you, as some services or functions cannot be completed by us alone, we may share part of your personal information with third parties such as other partners to ensure the smooth completion of the service or function.

For companies, organizations, and individuals with whom we share personal information, we will require them to comply with our requirements for personal information privacy protection, including but not limited to processing personal information in accordance with Data Protection Agreements (DPAs), commitment letters, and any relevant data processing policies.

(II) Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

1. Transfer with Explicit Consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

2. Statutory Provision: Provision of information as required by applicable laws and regulations, legal procedures, or mandatory administrative or judicial requirements;

3. Merger, Division, Dissolution, or Bankruptcy: In the event of a merger, division, dissolution, or declaration of bankruptcy of this Website's service provider, if personal information transfer is involved, we will inform you of the name and contact information of the recipient. We will require the new recipient holding your personal information to continue to be bound by this Policy. If the recipient changes the original processing purposes or methods, we will require the recipient to obtain your authorization and consent again.

(III) Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

1. After obtaining your explicit consent;

2. Within the disclosure purposes and scope separately agreed upon in this Policy;

3. Legal or Safety Compliance: If we determine that you have violated laws and regulations or seriously breached our relevant agreements and rules, or to protect the personal and property safety of third-party users or the public from infringement, we may disclose your personal information in accordance with laws and regulations.

(IV) Exceptions to Obtaining Prior Authorization and Consent for Sharing, Transfer, and Public Disclosure

In the following circumstances, sharing, transferring, or publicly disclosing your personal information does not require your prior authorization or consent:

1. Related to national security or national defense safety;
2. Related to our fulfillment of obligations stipulated by laws and regulations;
3. Directly related to public safety, public health, or major public interests;
4. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
5. For the purpose of protecting the life, property, and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain the person's own consent;
6. Personal information that you have disclosed to the public yourself;
7. Collecting personal information from legally and publicly disclosed information, such as legal news reports, government information disclosure, and other channels;
8. Necessary for the conclusion and performance of a contract at your request;
9. Necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and handling faults in products or services;
10. Other circumstances stipulated by laws and administrative regulations.

According to legal provisions, sharing or transferring de-identified personal information where it is ensured that the recipient cannot recover and re-identify or link to the personal information subject does not constitute external sharing, transfer, or public disclosure. Therefore, the storage and processing of such information do not require separate notification or consent from you. We may use collected personal information for big data analysis after anonymization, such as creating heat maps or insight reports that do not contain any personal information. We may publicly disclose or share with our partners statistically processed information that does not contain identifying content, used to understand how users use our services or to inform the public about general usage trends of our services.

(I) Technical Protection

To ensure the security of your information, we strive to adopt various reasonable physical, technical, and administrative security measures that comply with industry standards. These measures are designed to prevent your information from being leaked, damaged, or lost, including but not limited to SSL, encrypted storage, de-identification, and data center access controls. We use encryption technologies to enhance the security of personal information; we employ trusted protection mechanisms to prevent malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we manage your personal information through classification.

(II) Security System Assurance

We adopt industry-standard security protection measures, including the establishment of reasonable institutional norms and security technologies, to prevent unauthorized access, use, or modification of your personal information and to avoid data damage or loss. We maintain an industry-leading data-centric security management system centered around the data lifecycle, ensuring the security of the entire system across multiple dimensions such as organizational structure, institutional design, personnel management, product technology, and Personal Information Security Impact Assessments (PISIA).

(III) Personnel Security Management

We implement strict management of employees or outsourced personnel who may come into contact with your information. This includes, but is not limited to, applying different levels of access control based on job roles, signing confidentiality agreements, and monitoring their operations. We provide appropriate technical security measures to protect your information and offer reasonable security guarantees. We hold security and privacy protection training courses and have formulated and implemented Emergency Response Plans for personal information security incidents. We regularly organize emergency response training and drills for relevant internal personnel to ensure they master their job responsibilities and emergency disposal strategies and procedures.

(IV) Information Security Reminders

1. Information Disclosure and Verification Code Handling: We strongly recommend that you properly safeguard your personal information and other identity elements when using this Website and related services. If you discover that your personal information has been leaked, please contact us immediately so we can take appropriate measures.

2. Handling of Security Incidents: In the unfortunate event of a personal information security incident, we will, as required by laws and regulations, inform you of: the basic situation and possible impact of the incident, the disposal measures we have taken or will take, suggestions for autonomous prevention and risk reduction, and remedial measures for you. We will inform you via email, letter, telephone, or push notifications. When it is difficult to inform each subject individually, we will issue announcements in a reasonable and effective manner. Simultaneously, we will report the disposal status of the security incident to regulatory authorities as required.

3. The Internet environment is not absolutely safe. While we strive to ensure the security of the personal information you send us, due to technical limitations and risk prevention constraints, we cannot always guarantee absolute security even with enhanced measures. You need to understand that the systems and communication networks you use to access our services may encounter problems due to circumstances beyond our control. If our physical, technical, or administrative protection facilities are breached, resulting in unauthorized access, public disclosure, tampering, or destruction of information that damages your legitimate rights, we will assume the corresponding legal liabilities.

We respect your rights regarding your personal information. Below are the rights you enjoy by law and how we will protect them. You have the right to request an explanation of our personal information processing rules. We will respond to your requests to exercise your personal information rights within 15 working days. Please note that for security reasons, we may require you to verify your identity before processing your request.

(I) Access and Inquire About Your Personal Information

If you wish to access or inquire about your personal information, please contact us using the contact details listed in Section XI, "How to Contact Us" of this Policy. For personal information generated during your use of our products or services, we will provide it to you as long as it does not require excessive investment from us.

(II) Correct Your Personal Information

Regarding your personal information, you may contact us using the contact details in Section XI to request a correction. Upon verification, we will proceed with the correction.

(III) Delete Your Personal Information

You may contact us using the contact details in Section XI to request the deletion of your information. Upon verification, we will proceed with the deletion.

You have the right to request the deletion of your personal information in the following circumstances:

1. If you decide to withdraw your consent for us to process your personal information;
2. If the purpose of processing has been achieved, cannot be achieved, or is no longer necessary;
3. If our processing of personal information violates laws or regulations;
4. If we collected or used your personal information without your consent;
5. If our processing violates our agreement with you;
6. If you no longer use our products or services;
7. If we no longer provide products or services to you, or if the retention period has expired.

If we decide to respond to your deletion request, we will simultaneously notify the entities that obtained your personal information from us and request that they delete it promptly, unless otherwise provided by laws and regulations or if those entities have obtained your independent authorization.

When you delete information from our services, we may not immediately delete the corresponding information from the backup system, but we will delete it when the backup system is updated. If the retention period required by laws or administrative regulations has not expired, or if deletion is technically difficult to achieve, we will cease processing other than storage and taking necessary security measures.

(IV) Change the Scope of Your Authorization and Consent

You have the right to limit or refuse the processing of your personal information and the right to withdraw your consent, except as otherwise provided by laws and regulations. If you wish to change the scope of your authorization, please contact us via Section XI. Once authorization is withdrawn, we will no longer collect information related to those permissions.

Please understand that each business function requires some basic personal information to be completed. Once you withdraw consent, we cannot continue to provide the services corresponding to that withdrawal, nor will we process the relevant personal information. However, your decision to withdraw consent will not affect the personal information processing previously carried out based on your authorization.

(V) Account Cancellation

Currently, the Increase official website does not provide an account registration function; therefore, no account cancellation process exists. Should such functions be launched in the future, we will simultaneously provide a comprehensive channel for account cancellation.

(VI) Obtaining Copies of Personal Information

You have the right to obtain a copy of your personal information. You may request this via the contact details in Section XI. Where technically feasible (e.g., data interface matching), we may also directly transfer a copy of your personal information to a third party designated by you upon your request.

(VII) Constraint on Automated Decision-Making

Currently, we do not make automated decisions related to you.

(VIII) Complaints and Reports

We have established channels for complaints and reports. Your opinions will be handled promptly. You may contact us via Section XI to file a complaint or report.

(IX) Responding to Your Above Requests

To ensure security, you may be required to provide a written request or prove your identity by other means. We may ask you to verify your identity before processing your request.

For reasonable requests, we generally do not charge a fee. However, for repeated requests that exceed reasonable limits, we may charge a certain cost fee depending on the circumstances. We may refuse requests that are groundlessly repetitive, require excessive technical means (e.g., developing new systems or fundamentally changing existing practices), pose risks to the legitimate rights of others, or are highly impractical (e.g., involving information stored on backup tapes).

We will not be able to respond to your request in the following circumstances:

1. Related to the Personal Information Processor's fulfillment of obligations stipulated by laws and regulations;
2. Directly related to national security or national defense safety;
3. Directly related to public safety, public health, or major public interests;
4. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
5. Where the Personal Information Processor has sufficient evidence that the subject has subjective malice or is abusing rights;
6. For the purpose of protecting major legitimate rights and interests (life, property, etc.) of the subject or other individuals where it is difficult to obtain consent, but you will be notified promptly after the emergency is resolved;
7. Where responding would result in serious damage to the legitimate rights and interests of the subject or other individuals/organizations;
8. Involving trade secrets.

Please be aware that this Policy applies only to the services provided by us through this Website. During the use of this Website and its services, there may be links to third-party websites, products, and services, which may be provided in various forms such as links to third-party websites or via APIs. When you use these products or services, they may also collect your information. Therefore, we strongly recommend that you carefully read the privacy policies of such third parties and choose whether to access or accept the websites, products, and services provided by them at your own discretion.

We will fulfill our obligations of prudent notification and basic review, requiring third parties that provide websites, products, and services to protect your personal information. If you discover risks in the webpages, products, or services created or provided by these third parties, we suggest you contact them directly for details on their privacy protection and cease relevant operations to better protect your legitimate rights and interests.

(I) Storage Location

In accordance with the requirements of applicable Chinese laws and regulations, we will store collected personal information on servers within the territory of the People's Republic of China, employing security measures such as secure encrypted storage. We will not transfer your personal information overseas without your consent.

(II) Retention Period

Unless otherwise stipulated by laws and regulations, we will store the personal information you provide for the following periods:

1. We will store your personal information for the minimum period required by law to satisfy our legitimate business needs (including but not limited to providing services to you or fulfilling corresponding legal, tax, and financial requirements). For network log information related to network operation status and cybersecurity incidents, we will store it for no less than 6 months.

2. When we no longer have legitimate business needs to use your personal information, or when the retention period stipulated by Chinese laws and regulations expires, or when you request the deletion of your personal information, we will delete or anonymize your personal information, unless otherwise provided by laws and regulations. If anonymization or deletion is impossible (e.g., if your personal information has been stored in backups), we will securely store your personal information and isolate it from any further data processing.

(III) Termination of Operations

If we terminate our services or operations, we will promptly cease the collection of your personal information and notify you in advance in accordance with relevant laws and regulations. We will delete or anonymize your personal information after the necessary period for the purposes stated in this Policy, or upon the expiration of the retention period required by laws, regulations, and regulatory requirements, or after the termination of services or operations, unless otherwise stipulated by laws, regulations, or regulatory authorities.

We attach great importance to the protection of minors' personal information. Due to the nature of our products and services, we do not provide services to minors. If we discover that we have collected personal information from a minor without prior verifiable consent from a parent or guardian, we will endeavor to delete the relevant information as soon as possible.

Our Privacy Policy will be updated periodically based on amendments to laws and administrative regulations or changes in business development. We will not reduce your rights under this Policy without your explicit consent. Any changes made to this Policy will be posted on this page.

For material changes, we will provide more prominent notifications (e.g., explaining specific changes via in-app pop-up windows during login or version updates) and seek your authorization again. Material changes referred to in this Policy include, but are not limited to:

(I) Significant changes in our service model, such as the purpose, type, or methods of using personal information;
(II) Significant changes in our ownership structure or organizational framework, such as owner changes caused by business adjustments, bankruptcy, or mergers and acquisitions;
(III) Changes in the primary recipients of personal information sharing, transfer, or public disclosure;
(IV) Significant changes in your rights regarding personal information processing and the ways in which you exercise those rights;
(V) Changes in the responsible department, contact information, or complaint channels for personal information security;
(VI) When a Personal Information Security Impact Assessment (PISIA) report indicates high risk;
(VII) Other changes that may have a significant impact on personal information rights and interests.

We have established a Personal Information Protection Department and appointed a corresponding Personal Information Protection Officer. If you have any questions, comments, or suggestions regarding your personal information, you can contact us using the methods below. We will respond to you promptly in accordance with applicable laws and regulations:

Address: Legal Department, Increase Industrial Park, No. 60 Baolong 2nd Road, Longgang District, Shenzhen, China.

Email: zjb@szincrease.com

We will review the matter as soon as possible and respond promptly after verifying your user identity. Generally, we will respond to your request and complete the processing within 15 working days. If we cannot respond to your request, we will send you a notification and explain the reasons within the time limit required by law. If you are dissatisfied with our response, especially if our personal information processing activities have damaged your legitimate rights and interests, you may also seek a solution through the following external channels:  filing a lawsuit with the court having jurisdiction in Nanshan District, Shenzhen (the place where this Policy is signed).